Privacy Policy
1. Introduction
Muve ("we," "us," "our," or "Company") operates the Muve mobile and web application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide Directly
Account Registration:
- Name, email address, age, and username
- Phone number (optional)
- Password and authentication credentials
Profile Information:
- Profile photos, bio, and interests
- Gender, pronouns, and sexual orientation
- Location (city and coordinates)
- Social media handles
Content You Create:
- Messages and chat communications
- Photos and videos you upload
- Events you create or attend
2.2 Information Collected Automatically
We automatically collect:
- Device information (type, OS, app version)
- Usage information (features accessed, session duration)
- Location data (for discovery features)
- IP address and server logs (anonymized)
3. How We Use Your Information
- Service Delivery: Creating accounts, providing features, personalization
- Communication: Responding to inquiries, transactional messages, updates
- Safety: Preventing fraud, enforcing policies, protecting users
- Improvement: Analytics, understanding usage, improving features
- Legal Compliance: Responding to legal requests
4. Sharing of Information
We DO NOT sell or rent your personal information.
We share information with:
- Other Users: Profile info, messages, photos you choose to share
- Service Providers: Cloudinary (images), Stripe (payments), Neon (database)
- Legal Requirements: If required by law or government request
5. Data Retention
We retain data as follows:
- Active Accounts: While your account is active
- Deleted Accounts: Anonymized within 48 hours, hard delete after 30 days
- Messages: 30 days after account deletion
- Payment Records: 7 years (legal requirement)
- Server Logs: 90 days, then deleted
6. Your Privacy Rights
You can:
- Access: Request a copy of all your personal data
- Export: Download your data in portable format
- Correct: Update inaccurate information
- Delete: Request permanent account deletion
- Opt-Out: Unsubscribe from marketing communications
Request via Account Settings or privacy@joinmuve.com
7. Security
We protect your information with:
- HTTPS/TLS encryption for all data in transit
- Secure, encrypted database storage
- Authentication and authorization on all endpoints
- Rate limiting and security headers
However, no system is completely secure. You are responsible for keeping your password safe.
8. Children's Privacy
The Service is intended for users 18 years and older. We do not knowingly collect information from children under 18.
9. Cookies
We use essential cookies:
- connect.sid: Maintains your login session (7 days)
- Required: Cannot be disabled
Analytics cookies (if implemented) will allow you to opt-out in your settings.
10. California & EU Privacy Rights
California (CCPA):
- Right to know what data we collect
- Right to delete your data
- Right to opt-out (we don't sell data)
- Right to non-discrimination
EU (GDPR):
- Right of access and portability
- Right to rectification and erasure
- Right to restrict processing
- Right to object and not be automated
11. Contact Us
Privacy Questions or Requests:
- Email: privacy@joinmuve.com
- In-app: Support > Privacy
- Response time: 30 days (may extend to 60 days)
By using Muve, you acknowledge you have read and understood this Privacy Policy.