Delete Your Muve Account

This page explains how to request deletion of your Muve account and what happens to your data after the request is submitted.

Use the app first The fastest path is the in-app delete flow from Settings.

30-day window Accounts are scheduled for permanent deletion after the retention window.

Email fallback If you cannot sign in, contact privacy@joinmuve.com from your account email.

How to request deletion

Open the Muve app and sign in to the account you want to delete.
Go to Profile, then open Settings.
Select Delete Account.
Follow the confirmation prompts to submit the deletion request.

If you cannot access the app, email privacy@joinmuve.com from the email address associated with your account and request account deletion.

What to expect after you request deletion

Your account access is disabled as part of the deletion workflow, then your data enters a scheduled removal process. That means your request is not ignored, but some systems complete cleanup over time rather than instantly.

What data is deleted

Your account profile and account access are disabled as part of the deletion process.
Your profile details, uploaded content, and associated account data are scheduled for removal.
Stored device identifiers and push notification tokens linked to the deleted account are removed as part of account cleanup.

What may be retained

Deleted accounts are anonymized within 48 hours and hard deleted after 30 days.
Messages may be retained for up to 30 days after account deletion.
Payment records may be retained for 7 years when required for tax, fraud, or legal compliance.
Server logs may be retained for up to 90 days before deletion.

Need help?

If you need help locating the in-app deletion flow or cannot access your account, contact privacy@joinmuve.com.